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ESPL is fully geared to offer Facility Management services aligned to brand standards of hotel

Wednesday, November 6, 2019, 16:47 Hrs  [IST]

Embassy Services Private Limited (ESPL), an Embassy Group company, is a multi-faceted integrated facility management services company with over 150 clients across 60+ million sq. ft. nationally. As a leader in IFM industries, ESPL is known for delivering operational efficiency, environmental sustainability, and engaging experiences to customers across diverse industry sectors. Key clients of ESPL include the likes of Sony, Flipkart, PWC, Cognizant, Fidelity, Intel, IBM amongst others. In the hospitality sector, ESPL has premium clients like Hilton, Four Seasons and Le Meridian. Pradeep Lala, CEO, ESPL opens up to Hospitality Biz about how the company has gained knowledge and expertise to handle customised solutions for hotels embracing the brand spirit, standards and values.

Q As a facility management company, what is Embassy Services expertise and how is it relevant to the hospitality industry?
Embassy Services Private Limited (ESPL) as a company delivers end to end Integrated Facility Management services to over 150 clients, covering 60+ million sq. ft. of space, across 12 states of India. Our pan-India presence covering the real estate portfolio spectrum of hospitality, commercial, residential, industrial, co-working, retail and other properties gives us a unique advantage of having a reservoir of deep technical knowledge to cater to any requirement which can be beneficial for any business.

For hospitality, it is highly critical to achieve customer delight and to serve that purpose ESPL provides well-trained, experienced in-house manpower. We also ensure continuity of services as Embassy Services also owns a manpower company TCFM. Manpower provided by us is trained in our training centres. The equipment that we use is also high-end for property maintenance. We are a company which is very compliance-oriented and we set a benchmark in the standard of our services.

Q Although third-party facility management makes a lot of sense of the hospitality sector, the hospitality industry is still reluctant to engage outside resources in a dedicated fashion. What is the reason for that?
The hospitality industry seeks to invest in their own manpower to maintain superior quality in their services. It is mostly because the staff has to be trained to the brand standards specially if it's in-room services or client-facing (lobby, gym, spa, etc.). In fact, they also have their own training personnel. IFM providers can't guarantee continuity of the same trained manpower.

Q What is the kind of difference professional third-party facility management companies can bring into a hotel environment and the savings that agencies like you can deliver to establishments?
We use high-end technology tools for maintenance of properties. We bring that expertise on the table when we collaborate with a hospitality client. Also, we present a portfolio of satisfied clients and we have the bandwidth to extend our relationship with hospitality client pan-India to be their facility management partner in all the properties across the country.

Q What has been your experience of working with the hi-end hotel brands in this context compared to other industries and organisations?
The hospitality business especially the hi-end luxury hotels are extremely quality conscious, personalized and international compliance-oriented. We believe we have developed a distinct insight and connect/understanding of the hospitality industry by working closely with Four Seasons, Hilton and Le Meridien which is part of the Embassy portfolio.

Q Brands and brand standards are typical of hotels. How you are equipped to align and customise your solutions to specific brand requirements?
Embassy Services work in close collaboration with the stakeholders in ensuring that we align and embrace the brand spirit, standards and values. Hence, we keep a keen eye to detail to 'the little things that make a big difference'. We go the extra mile to seeking solutions that allow for a superior experience.

We ensure pro-active/predictive initiatives and work seamlessly 'behind the scenes' to prevent potential issues on the operational front. We follow effective practises on innovative and sustainable solutions like eco-friendly recycling and renewable water and energy sources.

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