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Paytm introduces contactless food ordering 'Scan to Order' service

Tuesday, June 16, 2020, 16:29 Hrs  [IST]
HBI Staff | Hyderabad

Paytm has introduced 'Scan to Order' feature that will enable contactless food ordering and dining experience. The QR code-based solution helps in maintaining social distancing and empowers restaurant owners to regain the confidence of customers.  

Paytm is offering 'Scan to Order' QR Code as a white label product to restaurants and food establishments so that they can use their logo, brand colour on the QR card, and it can be merged into their own brand pamphlets, hoardings, and signboards. Also, the company is having advanced discussions with multiple state governments urging them to make contactless QR based food ordering part of the standard operating procedure for opening food establishments.   

The entire experience, right from going through the menu, placing an order to dining-in/take-away and making the payment has now become hygienic and safe. The user simply walks in the restaurant and scans the QR code from the Paytm app to browse the menu. All the user needs to do next is place the order and make the payment using his phone, thereby effectively avoiding the need to touch menu cards and minimizing interaction with the servers. To make it more convenient, Paytm Scan to Order supports each of the payment methods that include Paytm Wallet, Paytm UPI, net-banking, and cards and offers live order updates on the Paytm app.  

Here is the step-by-step guide on how to use the Scan to order service
1. Scan the QR Code of the restaurant using Paytm app and check the menu
2. Add the dish to cart by selecting 'Add' icon 
3. Next, select 'Go to cart' option at the bottom. Apply promocode, if applicable
4. To complete the transaction, tap on 'Proceed to Payment' option  

The order is placed and customers will be notified once the food is prepared. 

 
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