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Collinson Sets New Airport Lounge Standards in Health and Digital to Spearhead the Safe, Contactless Journey

Saturday, June 20, 2020, 10:25 Hrs  [IST]
HBI Staff | Hyderabad

Collinson has announced a trio of new initiatives to boost health and safety for airport lounge staff and guests and pioneer the new era of contactless journey for the airport. The initiatives include a new set of global health and safety standards for airport lounges within the Priority Pass network, a new digital solution to enable more socially-distant and touch-free food and beverage ordering in the lounge, and a further digital enhancement to enable a more contact-free entrance.


Andy Besant, Director of Travel Experiences at Collinson, said, “COVID-19 has radically altered what travellers need and expect from the airport journey. As a global leader in airport lounges and the travel journey, and operator of the market-leading airport experiences programme Priority Pass as well as our own airport lounges under The Club and Club Aspire brands, we at Collinson are dedicated to developing new initiatives that ensure travellers feel safe and comfortable at the airport. We are now putting our unique passion and experience in travel towards developing robust solutions for airport wellbeing, which we believe is the best way to help drive a safe and effective recovery for the travel sector.”


Collinson’s global airport lounge standards


As the world recovers from COVID-19, health and safety at the airport will be key to rebuilding traveller confidence and championing the travel sector recovery. In service to this, Collinson is now launching a set of global health and safety standards for airport lounges. The standards comprise a number of recommended steps, including:


Ø  Provision of PPE and increased health and safety training for staff

Ø  Floor markers for social distancing in queues or other areas where people congregate

Ø  New evaluation of furniture layout to adhere to social distancing guidelines while maximising space and allowing traveller groups to sit together

Ø  Increased cleaning and disinfection using health authority-recommended products

Ø  Switching air filtration systems to 100% outside air where possible

Ø  Contact-free solutions where possible, including collection point options for F&B

Ø  Removing print media and replacing with digital where possible


Collinson’s airport lounge standards were developed with input from the company’s in-house Global Medical Director, Dr. Simon Worrell, a specialist expert in virus management, immunology and communicable diseases, with over 20 years of experience in the delivery of international medical assistance and emergency care. The standards will be implemented in all Collinson-owned lounges and recommended for use in all partner lounges across the Collinson airport lounge network.

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