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Hyderabad Swiggy delivery executives write to minister to help restore pay structure

Sunday, September 20, 2020, 10:40 Hrs  [IST]

According to the Business Standard and The News Minute,  Swiggy delivery executives in Hyderabad have been on an indefinite strike since Tuesday. They allege that their base pay has been reduced.

They claimed that Swiggy has reduced their earning structure amid the Covid-19 pandemic and despite the rise in petrol prices.

The delivery executives said that Swiggy reduced the minimum earning from earlier INR 35 to INR 15 now. Even though INR 35 is collected as delivery charges from customers, only INR 15 is being paid to delivery executives.

The Indian Federation of App-Based Transport Workers has written to KT Rama Rao, Minister for IT, Industries, MA & UD, Telangana State and Chamakura Malla Reddy, Minister for Labour, Employment and Factories, Telangana State to intervene and help restore the earlier pay structure of the delivery executives.

The delivery executives said the company is making them deliver more than one order per trip and for the second order, they are being paid only INR 10.

They demanded that in view of the steep hike in petrol prices, they be paid INR 10 per km for 0-4 km, INR 15 for 4-8 km, and INR 25 for above 8 km.

However, Swiggy has denied that delivery partners in Hyderabad only make INR 15 per order.

"Most delivery partners in Hyderabad make over INR 45 per order, with the highest performing partners making over INR 75 per order. This INR 15 is only one of the many components of the service fee. Naturally, no active delivery partners in Hyderabad have made only INR 15 per order in the last four weeks," it said in a statement.

It clarified that the service fee per order is based on multiple factors to adequately compensate its partners including the distance travelled, waiting time, customer experience, shift completion and incentives.

"We'd also like to clarify that during instances where our partners make more than one delivery on the same trip, they are adequately compensated for the additional few kilometers or minutes they put in. In such cases, most delivery partners make an additional INR 23 per batched order and incentives over and above this," it added.

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