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Swiggy and Zomato resume delivery in Hyderabad after assurances from police top brass

Monday, May 24, 2021, 10:33 Hrs  [IST]
HBI Staff | Hyderabad

According to The News Minute, Food delivery services slowly resumed in Hyderabad on May 23, Sunday, after the Director-General of Police (DGP) Mahender Reddy instructed the Commissioners of Police to address grievances and ensure smooth delivery of essentials. Swiggy opened up services at 11.30 am and Zomato is functional as well. However, it is important to note that both services are only functioning with a limited fleet. 

“We are operational in Telangana today with limited restaurant and delivery partner supply,” Zomato said in a tweet. “We’re operational with limited options for food and other essential deliveries based on local directives,” Swiggy said.

For delivery partners whose accounts were blocked for cancellation penalties, Zomato said that these are automated triggers and that it will be “reversing all cancellation and rejection penalties incurred today due to the operational issues on-ground”. Swiggy’s delivery executives were not charged the same on May 22. 

Both Swiggy and Zomato paused services on May 22, Saturday in Hyderabad until further clarity from the government authorities on lockdown restrictions. This came after several delivery persons were fined and their vehicles seized during lockdown checks by the authorities. Although the Telangana government’s Government Order allowed deliveries in their list of permitted activities when the lockdown was announced, they violated their own order and in some instances, even assaulted the delivery workers.

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