HospitalityBiz India
Hotels FoodService Operations Ministry Associations Equipment Editorial HR Technology Technology Advisory Board Community
Follow us on Facebook Follow us on Twitter instagram
    Home > NewsTrack

Xperium partnered with IDS to enhance the hotel guest experience

Monday, November 15, 2021, 18:43 Hrs  [IST]
HBI Staff | Hyderabad

Xperium, a complete end-to-end guest experience management platform powered by AI and smart automation has announced the partnership with IDS Next property management system, one of the largest enterprise PMS companies in India. Through this integration, hotels using IDS on-premise or IDS cloud Property Management System (PMS) will be able to seamlessly connect Xperium to provide a completely automated guest experience suite to its existing and future customers.

The integration will play a pivotal role in these times, when hotel experiences must be even more personalised based on guest preferences and health and safety standards. Hotels that use IDS will now be able to offer targeted up-sells/cross-sells to their visitors, engage with them via well-timed pre-arrival and in-stay messaging, collect guest feedback, and manage their overall online reputation. To improve the hotel guest experience, the following Xperium modules will be integrated with IDS:
CRM & Marketing
Survey & Reputation

On the partnership, Manoj Mohanty, Senior VP – Sales, South Asia and South-East Asia at IDS said, “In today’s connected world, this integration with Xperium will help hotel partners connect deeply with their guests. They will be able to build a strong bond, enhance their brand’s credibility, and increase visibility and profitability. More importantly, pre-stay, during the stay, and post-stay connections are very important to understand guests and their collective feedback.”

 “Our objective for this integration is to enhance the experience of IDS customers by providing them the right tools for automating guest-facing processes and improving the guest experience. This integration paves way for a hassle-free, automated guest communication set up for hotel guests; which will increase hotel revenue via upsells and improve hotel reputation via Xperium feedback and ORM features,” says Sachin Agarwal, Co-founder and Head of product at Xperium.

Xperium has established an ecosystem for OTAs and other travel industry participants around its CRM and guest engagement technologies, anticipating future concerns and providing a more tailored guest experience throughout the journey.

Print News Email News Back
Bookmark to Add to NewsvineNewsvine Bookmark with Digg ItDigg
Add RSS to Add to Google Add to My Yahoo! Subscribe with Bloglines Subscribe
* Name :    
* Email :    
* Message :  
»  Ginger Signs Its Ninth Hotel In Delhi-NCR
»  Radisson Blu Hotel MBD Ludhiana completes nine successful years of providing remarkable hospitality services
»  IHCL announces opening of Raajkutir, an IHCL SeleQtions hotel in Kolkata
»  Hotel Polo Towers Group announces the opening of ‘Polo Floatel’ in Kolkata
»  Hotel Polo Towers Group announces the opening of ‘Polo Floatel’ in Kolkata
»  Barbeque Nation at Sayaji Hotel Kolhapur announces Ocean's Bounty Sea Food Festival
»  Taco Bell collaborates with Microsoft’s Xbox to provide consumers new experience
»  OUTLOOK for 2022 : M.P.Bezbaruah,Secretary General, Hotel Association of India
»  Pride Hotel Pune announces Festive offers to indulge in Festive spirits
»  Bengaluru Marriott Whitefield Hotel appoints Rahul Khandelwal as the new Director of Sales and Marketing
»  Ramada Encore by Wyndham brand signs a new hotel in Ambala, G.T Road
»  Pride Plaza Hotel Ahmedabad to host a Heritage walk at Khao Galli in collaboration with IIHM, Ahmedabad.
»  New Ginger Hotel in Santacruz, Mumbai being constructed by All-woman team
»  Parnika Bhasin Pande takes over as Head - Signum Hotel Academy
»  Preferred Hotels & Resorts Announces Nine New Independent Hotel Openings in 2022
»  Pride Plaza Hotel, New Delhi Hosts Awadhi food festival - Daawat E Awadh at Cafe Pride
»  The Fern Hotels & Resorts opens their 19th hotel in Maharashtra with the opening of E-Square The Fern-An Ecotel Hotel, Pune
»  Absolute Hotel Services India appoints Avani Dedhia as the Associate Director- Marcom & PR, South Asia & Middle East
»  Saga announces The SAGA Experience – the finest dining experience concept
»  Hotel CEOs Predict Record Numbers for 2022
  The Indian Institute of Architects (IIA) Natcon 2020 virtual event concludes successfully
  Winners of The Park Elle Décor Student Contest felicitated at Indian Design ID 2020
Receive the best of Hospitality content in your mailbox.
Weekly e-Newsletter
Events Calendar

© Copyright 2016 Saffron Synergies Pvt Ltd