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‘I believe in leading by working alongside my team to

achieve our shared goals—‘One Team, One Dream’

As the hospitality industry in India continues to evolve, Tier
2 and 3 cities have emerged as key growth areas. One of the

finest examples of this is the recently opened Welcomhotel
Belagavi by ITC Hotels. Under the leadership of Rahul
Kanungo, General Manager of Welcomhotel Belagavi,
the property has swiftly established itself as a premier
destination for both leisure and corporate travellers. In an

exclusive interaction, with Asmita Mukherjee, Kanungo
shared insights on how the property is positioning itself to
thrive in a rapidly changing market and his vision for the
hotel’s future.

elagavi, nestled equidistant from sustainability goals. Kanungo emphasises, teams, Kanungo has a wealth of experience
Bengaluru, Mumbai, and Hyderabad, “We are not just a city hotel; our resort-like in overcoming the challenges associated
Band just a stone’s throw from Goa, architecture, vast open spaces, and luxurious with launching a new hotel. “The key is to
Kolhapur, and Hubli, is witnessing a rapid amenities make us unique in the region. get the ‘Triple P’—Product, People, and
transformation. Known as one of India’s We are aligned with ITC’s broader growth Process—in place. With ITC’s brand strength,
fastest-growing smart cities, it boasts a strategy, which focuses on sustainability and we were able to attract the right talent and
unique blend of industrial growth, abundant environment-friendly practices. Welcomhotel set up efficient operations from day one.
natural resources, and strategic connectivity. Belagavi is the 25th property in the country to Understanding the business landscape and
According to Kanungo, this makes Belagavi embody this vision.” tapping into local resources has been crucial
an attractive location for hospitality As the hotel is still in its nascent stage, to our success,” he explains.
investments. “The city has long been a Kanungo and his team are focused on Kanungo has also earned a reputation
contributor to India’s industrial development, building a strong foundation. “Our primary for turning around underperforming
particularly in sectors such as aerospace and focus is on large social events and MICE properties. His strategy is simple yet
automotive. With the growth of industries in business, given our extensive banquet effective: “It’s essential to understand the
areas like Kanbargi and advancements like facilities and room inventory. We aim to property’s balance scorecard and market
the country’s largest glass factory scaling up maintain premium rates and maximise mix. Energising the team and making
operations, the demand for hospitality is on RevPAR by offering high-category rooms with them believe in their ability to bring about
the rise,” he added. breathtaking views of the city’s horizon and change is critical. I always believe in working
As the demand for both corporate and the surrounding hills,” he shares. alongside my team to achieve our goals—
leisure travel increases, Welcomhotel Belagavi In today’s fast-paced world, technology ‘One Team, One Dream.’”
has been designed to cater to diverse needs. plays a crucial role in enhancing guest Kanungo is optimistic about Welcomhotel
“Our hotel is a tailored solution for travellers experiences and optimising hotel operations. Belagavi’s future. “Our ultimate goal is to
seeking luxury and comfort. With large rooms Welcomhotel Belagavi has embraced digital make the hotel a destination where guests
starting at 440 square feet, expansive banquet transformation wholeheartedly. “We use don’t just stay but have an experience
spaces, modern amenities like a spa, infinity the latest software for a seamless check-in they cherish. We plan to expand our F&B
pool, and a health club, we offer a resort-like process, access-controlled elevators for guest offerings with specialty eateries, enhance our
experience amidst nature,” Kanungo explains. security, and high-speed internet connectivity banqueting experiences with technological
The property’s proximity to industrial areas for business travelers. Our F&B outlets advancements, and collaborate with
and the Belagavi Airport makes it convenient are equipped with tab-based operations to specialists from various fields to emerge as
for business travelers, while its serene improve turnaround times,” he reveals. The the brand leader in the region,” he shares.
location, surrounded by lush greenery and hotel also uses social media as a powerful The hotel will also focus on partnerships with
windmills, appeals to leisure guests. tool to connect with potential guests, making travel agents, social media influencers, and
What sets Welcomhotel Belagavi apart is it an economical and effective mode of technology providers to drive growth and
its commitment to delivering exceptional communication. innovation. n
guest experiences while adhering to ITC’s Having been part of several pre-opening asmita.mukherjee@saffronsynergies.in

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