Page 19 - HBiz_September_2024
P. 19

EXPERT SPEAK
                                        HOSPITALITY BIZ     SEPTEMBER, 2024                                             19
                                                         n


          Leading Learners #2 | Renewing Roles



          By Prof. Satish Jayaram, PhD – Ideator | Innovator | Incubator

                  y last column Leading Learners #1, outlined leadership   to deliver content by assimilating
                  transitions required to enhance skill levels. This continuing   contemporary knowledge and practice
          Mcolumn focuses on leadership-role renewal, by distinguishing   creatively, allows these leaders to
          the multiple hats one needs to don, depending on relative task   optimize and orchestrate with getting
          complexity in the skill development process. While equitable attention   into the minutiae of execution.
          is required across all areas of accountability, the limitations of relying on   Innovative alignment of synergies to
          only one approach warrants debate. Developing the right skills requires a   instil cross-functional skills is key.
          judicious alternation between big picture vision and small picture detail.   3.  The Activator: Practitioners
          This is directly affected by myopic perspectives of facilitators involved in   make excellent subject delivery
          skilling transfer. The engagement of multiple roles by accommodating   specialists having experienced the
          varying perspectives during the accomplishment of skilling outcomes   gaps between skilling norms and practices in the industry. Participative
          is the point under consideration. Facilitators need to expand their   initiatives with real-world industry partners and specialists will ensure
          leadership perspective and renew staid roles. This achieves a 360-degree   that gaps can be addressed in execution. Such subject leaders must
          view by enriching the planning and execution process, deploying all   effectively energize content sources and practice sessions. Their efficiency
          leadership resources at their disposal for skilling.   stems from consigning relevant standards in contemporary course
            The extent to which focus needs to be on big picture strategy versus   documentation.
          small picture execution depends on specific roles being essayed by   4. The Navigator: During training phases industry skilling
          subject matter experts. Outcomes desired remain a well-rounded end   facilitators have onerous responsibility to guide disparate personalities
          result, while the approach to achieve this, requires expectation clarity   and batches towards operational standards. Exploring individual
          from each role. This avoids duplication to bring enrichment in the way   potential and assigning mentees in a participative environment to
          modules are planned and executed for impact. Whether at module   leverage their strengths matters. Since these leaders are repositories of
          development/design stage, module execution/delivery stage or even   changing practice, their efficiency in ingraining standards within training
          module assessment/examination stage, facilitators need to meet the   cohorts remains crucial as learners become professionals.
          exacting expectations of multiple stakeholders. The ultimate report card   The active participation of multiple leaders throughout the course
          is derived from fitness of purpose, on the level to which the desired   planning, execution, examination and evaluation process will achieve
          impact was achieved. Administrators, directors, principals, faculty   better outcomes. Multiple stakeholder expectations like industry-ready
          members must therefore renew their cross functional roles, to enhance   skills, engaging learning and skilling mechanisms, real-world interface
                                                                                   with the dynamic world of practice with a
                                                                                   joint evaluation of outcomes remains palpable.
                                                                                   Incorporation of cross functional teams
                                                                                   between academia, industry and enterprise
                                                                                   will ensure that the skilling value delivered
                                                                                   to future leaders meets the desired, exacting
                                                                                   standards. An ensuing challenge will remain
                                                                                   the scaled-up delivery from evolved, adopted
                                                                                   contemporary models to consistently deliver
                                                                                   skilled talents. This consistent adoption of
                                                                                   standardized sources of knowledge, accredited,
                                                                                   validated skilling credits and relevant exposure
                                                                                   in industry will complete all-round skilling
                                                                                   efficacy expected from future cohorts.
                                                                                       Challenges arise on account of a lack
                                                                                   of structured leadership of learning/skilling
          perspective on aligning skilling outcomes from modules.    solutions across outlined role types indicated above. A seamless network
             1. The Advisor: Experience/wisdom directs advisors to focus on   of learning facilitators across boundaries, committed to developing
          cause-effect approaches. They are able to outline high-level requirements   the skill sets required for the future of work through comprehensive
          and deficits. This role in the module planning or drawing board stage   course design can deliver desired results. This incorporation of academic
          remains crucial. Their effectiveness stems from the ability to reflect   knowledge, robust skilling efficiencies and effectiveness of building
          on the problem domain and tabulate results. Their efficiency can be   skilled future cohorts requires role renewal. As often expounded, if one
          deployed by mentoring course planners in designing benchmark   continues to do what one always did, one will continue to experience
          outcomes that recognize external/internal factors.       the same outcomes as one formerly did…And so the time for change is
            2. The Coordinator: Directing individual subject leaders to explore   ticking!  n
          repetitiveness in learning outcomes by re-connecting the internal dots   The views expressed within this column are the opinion of the
          effectively is the greater role expectation. Exploring better methods   author, and may not necessarily be endorsed by the publication.


                                                                                        WWW.HOSPITALITYBIZINDIA.COM
   14   15   16   17   18   19   20   21   22   23   24