HBI Staff | Hyderabad 
Zoop, the leading authorised ecatering IRCTC partner, started in 2016 to offer fresh, delicious and hygienic food on train. With its mission, Zoop has collaborated with IRCTC to enhance train travel convenience by introducing food delivery services on trains, becoming the proud IRCTC’s ecatering partner. Presently, Zoop records a monthly revenue of over INR 2 crores and delivers 60k meals per month with 4 lac meals served in the last quarter alone. Operating at more than 180 train stations across India, Zoop achieved a milestone of 20 Lac Train Meals in 2023.
According to the IRCTC Corporate Plan (FY 24-28), catering services accounted for 27% of FY 22 revenue, following internet ticketing. Online food order in train surge during peak seasons like holidays and festivals, underscoring the growing trend of train dining. With the market projected to expand at a robust 30% CAGR from FY 23 to 28, reaching INR 1,845.76 billion by FY 28, this sector presents significant growth.
In 2023, Zoop introduced several innovative initiatives that significantly contributed to its growth and transformed the way people travel. These include:
1. Whatsapp Chatbot in Hindi – Zoop, in collaboration with Jio Haptik, launched WhatsApp Train Food Delivery, accessible in Hindi and Hinglish. This innovative service aimed to enhance the convenience of train food order,catering to a broader customer base through a user-friendly WhatsApp automated Chatbot.
2. Google Chatbot – Zoop introduced Google Chatbot service catering to train passengers, streamlining food delivery on trains. By searching “Zoop” on Google and selecting “Chat,” passengers can effortlessly place food orders, track their PNR status and manage orders directly within the chat interface.
3. Instagram Chatbot, Ziva – Zoop also launched the food order service through the go-to social media platform Instagram. This unique initiative enables train travelers to effortlessly order food in train using their Instagram account with a few simple taps.
4. Pay At Delivery Payment option – In collaboration with the online payment platform Simpl, Zoop introduced the ‘Pay At Delivery’ payment option. With this, passengers no longer need to make an upfront payment and only pay once the food is delivered.
Puneet Sharma, Founder of Zoop, comments, “We began before food delivery services were even available for trains. Partnering and aligning with the IRCTC ecatering, our goal has been to deliver hot, fresh and hygienic meals from FSSAI-approved restaurants directly to train seats. With 20 Lac train meals served in FY 2023, we now aim for a revenue of INR 50 Cr for FY 2024. We’re expanding our operations to more train stations across India and targeting availability at 250 stations by year end.”
Additionally, Zoop facilitates round-the-clock food ordering, including pre-order, group orders and restricted dietary options like Jain and festive cuisine from over 2500 FSSAI-certified restaurants. Beyond food services, Zoop offers PNR status, platform locator, train schedule and coach position checks, streamlining passenger queries and enhancing food delivery convenience. As the Railway Ministry plans to replace pantry car services on 300 trains with AC-3 tier coaches aim to boost revenue by INR 1,400 crore and meal services transitioning to base kitchens, e-catering and train-side vending machines. Zoop will ensure hassle-free food ordering and delivery for train passengers, catering to their diverse preferences seamlessly.
