Disha Shah Ghosh | Mumbai 
With focus on Tea Tourism, MAYFAIR Tea Resort Siliguri welcomes leisure and wedding guests alike. Sunil Panda, Resort Manager, MAYFAIR Tea Resort, Siliguri spoke to Disha Shah Ghosh about their accommodation options, F&B offerings and meetings space.
Q. How old is your property? Tell us about its accommodation and F&B facilities.
Year 2020 witnessed the grand inauguration of MAYFAIR Tea Resort, a beacon of luxury nestled amidst the lush tea gardens of Siliguri. The resort proudly wears the crown of India’s First Tea Tourism Resort. Its heritage charm beckons travellers with 154 well-appointed rooms spanning nine unique categories. Among the myriad offerings are five delectable restaurants, eight spacious banquet halls, a rejuvenating wellness center, a sparkling swimming pool, a cozy movie theatre, and a plethora of modern amenities. It is a retreat that promises an unparalleled experience for both leisure and business travellers.
Accommodation
At MAYFAIR Tea Resort, we invite you to explore a variety of accommodations that cater to different preferences. The Jungle View Rooms offer serene vistas of Tea Gardens and the Sukna Forest, while the Mountain View Rooms in the attic provide a panoramic backdrop of Tea Gardens against lush forests.
For those seeking classic charm with modern comfort, the Heritage Rooms evoke the nostalgia of the “Raj Era.” The Sukna Suites pay tribute to the charming town of Sukna, offering well-appointed bedrooms and luxurious living areas.
From the Manager’s Suites to the Colonial Suites, each accommodation promises a unique and memorable stay amidst Siliguri’s enchanting landscapes.
F&B Facilities
MAYFAIR Tea Resort introduces a gastronomic voyage with five distinct dining options. The Tea Pot, a central hub, serves an array of global cuisines through lavish buffets and live cooking. For a unique alfresco experience, Bayleaf is cocooned within the New Chumta Tea Garden, where mouthwatering dishes await amid the fragrance of bay leaf trees. The Vintage Bar exudes an air of sophistication, while the Planter’s Club is a tea lover’s paradise. By the poolside, the Pool Bar boasts premium spirits and finger foods. These dining destinations promise more than just meals; they promise memorable experiences during your stay.
Q. Which segment of travelers are your key areas of focus?
Our primary focus lies in hosting weddings and MICE events, a distinction that sets us apart. We also extend a warm welcome to leisure tourists and weekenders from the scenic surroundings of Siliguri.
Q. What is your outreach strategy for the travel trade and consumers pan India?
Our reach extends across India through our network of hotels, sales offices, and GSAs. However, our engagement goes beyond mere presence. We leverage the power of social media, where we share the essence of our hospitality and experiences. But what truly sets us apart is the impactful word-of-mouth recommendations from our delighted guests and groups who have immersed themselves in the world of Mayfair. Their authentic testimonials speak volumes about our commitment to delivering exceptional experiences, making us a trusted choice for travelers across the nation.
Q. The North East has become an aspirational destination for travellers due to its sheer natural beauty. What does Mayfair Siliguri bring to the hospitality industry of West Bengal?
Mayfair Tea Resort offers more than a typical stay; it’s an enriching experience celebrating the sheer natural beauty of the North East. As the region becomes an aspirational destination, we take pride in promoting tea tourism, allowing our guests to not just observe but be a part of the tea culture. With daily in-house tea tasting sessions, enlightening screenings of the Tea Story movie, and even the chance to pluck tea leaves, we provide a unique journey into the history and flavors of tea. Mayfair Siliguri isn’t just a destination; it’s an opportunity to connect with the beauty and heritage of the North East in an unforgettable way.
Q. Which are the major ancillary revenue streams that you have witnessed significantly contributing to your balance sheet?
Our revenue landscape extends beyond traditional accommodations and dining. Notably, weddings, MICE events, and spa services have become significant contributors to our financial health. These diversified income streams strengthen our balance sheet while enriching the guest experience.
Q. What are your biggest challenges? How do you plan to overcome them?
Our path is marked by distinctive challenges, primarily driven by the seasonal dynamics of this region, closely tied to the ebb and flow of hill station tourists. Despite this, we’ve skillfully transformed Mayfair Tea Resort into a versatile destination, catering not only to transit travellers but also establishing a reputation as a wedding and leisure hotspot. The promotion of tea tourism has been instrumental in addressing these challenges. In the face of adversity, we’ve found inventive solutions, ensuring our guests enjoy a year-round, fulfilling experience.
