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A hotel has various departments like front office, food and beverage service, housekeeping, food production etc. These departments are important as they help in smooth functioning of a hotel. The housekeeping department plays an important role in order to successfully run a hotel. Housekeeping Department The housekeeping department is responsible for cleaning and maintaining hotel premises, which include public area, guest rooms, lobby, swimming pool area etc. Generally this department is not visible to the guest. It works for guest satisfaction by keeping the environment clean and hygiene. Good standards plays an important role in the reputation of the hotels.…
A business keeps its customers by treating them right every time! A consistently superior customer experience cultivates customer loyalty, strengthens the brand value and gives better revenues. It also turns the customers into advocates of the company. In today’s hyper competitive market, it is just not enough to have the best product at a nominal price. To sustain and progress, the business must deliver a great customer experience – a delight! Hotels must deliver superior guest experience from its view point. In my hospitality career, spanning over a decade and a half, I have met people right from the entry…
With hotels keeping housekeeping issues simplier, stocks easier to maintain, lesser cost in drycleaning, there has been a sea change in the ‘dressing’ of the hotel bed in four-star business hotels and some five-star hotels too. This means that there are no more bedcovers and lesser ‘decorative’ pillow covers. This leaves the designer with fewer fabric elements in the room. The decent of the carpet and the popularity of wooden floor (whether laminated, engineered wood or hard wood) leads to another soft element removal in the room. The soft element are any fabric , carpet or upholstery which act as…
India currently has over 1,40,000 hotel rooms spread across the country. As one of the fastest growing economies in the world, it boasts the second most projects in the hotel pipeline after China; one of the prime reasons for Pacific Coast Feather Company (PCFC) to establish its presence in this burgeoning hospitality market. With so many hotels opening in India all of them need bedding and almost all the upscale hotel brands have standards for sleeping experience. As the supplier for Hilton Group, Hyatt Group, Marriott Group, and many more, PCFC designs those specifications to create a sound ‘sleeping experience’.…
To initially set up office in Mumbai Australia-based 3B Distribution company that provides bed-bug solutions for the hospitality industry plans to foray in the Indian hospitality segment by September 2010. To start with, 3B Distribution will set up their office in Mumbai and later in New Delhi and Chennai. Bed bug barrier, an Australian made product, is non toxic, eco friendly, easy and quick to install, affordable and requires low maintenance. Speaking exclusively with Hospitality Biz, Chris Edwards, General Manager, 3B Distribution said, “There is no solution for bed bug problems in India and we believe there is huge demand…
Workshop to be held at Radisson Hotel Delhi on December 15, 2009 US-based Pacific Coast Feather Company (PCFC), manufacturer of pillows, comforters, mattress pads, feather beds and sheets, will organise its first workshop at Radisson Hotel Delhi on December 15, 2009. The workshop will be organised in association with Indian Housekeepers Club (IHC), which will be addressed by Jack Chen, Regional Director, India & Gulf Market, PCFC. The day-long seminar will focus on ‘Trends and Technology in Bedding Products’ and will incorporate a case-study approach to pertinent housekeeping and purchasing department issues. No registration fee will be charged for the…
Subodh Kant Sahai, Union Minister for Food Processing Industries, stated that the food processing sector is going to be the driving seat for the Indian economy. “At present, the sector is growing at the rate of 15 per cent per annum; however, the sector’s future growth depends on adherence to safety and quality standards, infrastructure facility, capacity building, skilled manpower, and rationalisation of tax structure,” he said. The minister was speaking at an interactive session with top CEOs from the sector. It was organised by Confederation of Indian Industries (CII). Sharing an infrastructural perspective of the sector, the minister suggested…
