Asmita Mukherjee | Hyderabad
The hospitality industry has long been a fertile ground for diverse talent, with women making up 52% of its workforce. However, despite their significant presence, only 30% of leadership positions are held by women, highlighting a persistent gap in representation at the top. Balancing demanding work schedules with domestic responsibilities often hinders professional progress for women in the sector. Yet, recent years have seen promising strides in women’s leadership within hospitality investment and development.
Since 2019, the ratio of women to men in leadership roles in these areas has improved from one woman for every ten men to one for every seven. Furthermore, women’s representation on podiums at hotel investment conferences has risen significantly, from 16% in 2017 to 24% in recent years. These gains reflect the growing recognition of women’s contributions and capabilities in an industry undergoing rapid transformation.
By demonstrating exceptional judgment, a steadfast work ethic, and in-depth expertise, the following women are redefining leadership in the highly competitive hospitality industry. Their accomplishments serve as a testament to the evolving landscape of the sector and its potential to embrace more inclusive leadership.
‘The landscape is evolving, with more women stepping into key positions’
Bavani Srinu, Cluster Director, Marcom, Hilton Bangalore Embassy Golflinks, Hilton Bengaluru Embassy Manyata Business Park, and Hilton Garden Inn Bangalore
What motivated you to pursue a career in the hospitality industry, and how has your journey evolved to reach a leadership position in a traditionally male-dominated field?
I have worked across diverse industries—from real estate and fashion to technology—before entering the hospitality sector. My journey in hospitality began when I was the Head of Marketing at Ichiqoo, where we curated experiential stays, promoted local activities, and curated packages to help travellers experience Asia locally. It was during this time that I discovered my passion for the hospitality segment. Afterwards, I worked for two more companies in various other segments, but my interest in customer service, enhancing experiences, and fostering loyalty led me to where I am today.
The hospitality sector has traditionally been male-dominated, particularly in leadership roles. However, the landscape is evolving, with more women stepping into key positions and contributing to the industry’s dynamic growth. In India, for instance, recent reports indicate that the hospitality and tourism sector contributed around 5% to the GDP in 2022-2023. Moreover, industry forecasts project a compound annual growth rate of 10% to 12% over the next three years. This robust growth is creating new opportunities for women to lead, innovate, and make a lasting impact.
(Data source: Ministry of Tourism of India and the World Travel & Tourism Council)
What strategies or initiatives do you believe the hospitality industry should adopt to create a more equitable environment and empower women to achieve greater career scalability?
The hospitality industry has much to gain by fostering a more equitable environment. Key strategies driving progress include structured mentorship programs, where seasoned leaders guide women in advancing their careers, and flexible work policies that support work-life balance, enabling women to thrive in leadership roles. Transparent career progression, with clear pathways and equal opportunities, empowers growth, while showcasing female role models inspires others to aim higher. These initiatives not only enhance individual success but also strengthen organizational performance. By embracing these practices, the hospitality sector can build a more inclusive, innovative, and dynamic future for all professionals.
As a woman leader, what have been your key learnings in overcoming challenges like unconscious bias or gender stereotypes in the workplace?
Throughout my career, I have encountered subtle biases and preconceived notions—challenges that are all too common in male-dominated fields. I quickly learned that the best way to overcome bias is to focus on excellence and maintain a proactive mindset.
For instance, in one of my leadership roles, I noticed that external stakeholders—whether investors, vendors, or partners—were sometimes more receptive to insights from my male counterpart, even when I was the one driving key strategic decisions. Rather than letting this become a hurdle, I focused on delivering results that couldn’t be ignored. By successfully scaling the business, capturing market share, and achieving strong revenue growth, I observed a shift—those same stakeholders who initially didn’t engage with me began seeking out my expertise. There were times when they asked my advice on different domains and industries related to marketing.
It was a clear reminder that, in the end, performance speaks louder than bias. Throughout my career, I’ve found that confidence, clarity, and impact are the best ways to navigate and break down stereotypes. My approach has always been:
1. Own your expertise—speak with conviction and back it up with results.
2. Stay focused on outcomes—excellence commands respect.
3. Adapt but don’t compromise—sometimes, changing perceptions takes persistence, but staying true to your capabilities is key.
I believe that while biases exist, they don’t define the trajectory of your career—your work does.
‘To succeed in the hospitality industry, resilience, adaptability, and a hunger to learn are essential’
Jyotsna Kanwar, Director of Sales and Marketing, The Ritz-Carlton, Bangalore
What motivated you to pursue a career in hospitality, and how has your journey evolved to a leadership role in a traditionally male-dominated field?
Hospitality is a dynamic industry that thrives on human connections, cultural diversity, and the ability to create memorable experiences. The opportunity to engage with people from around the world and contribute to meaningful moments drew me in. The industry’s constant energy and evolution make it an exciting space to be part of.
My journey has been shaped by the guidance and mentorship of incredible leaders and peers who have reinforced my belief in equality and meritocracy. I don’t see myself solely as a “woman leader” but as an individual contributor who champions inclusivity. While many women face challenges balancing professional aspirations with family commitments, I’ve been fortunate to have a strong support system that has propelled me forward. I firmly believe that in hospitality, there is space for everyone to grow, success is a result of passion, perseverance, and a commitment to excellence.
What strategies should the hospitality industry adopt to foster a more equitable environment and empower women in their careers?
At one point in my career, I took a break for personal commitments, and returning to the workforce came with its own set of challenges, relearning skills, regaining confidence, and re-establishing my place. This experience underscored the need for the industry to be more welcoming to women who take career breaks. Organizations should not only facilitate their return but also provide structured reintegration programs, mentorship, and upskilling opportunities to ensure a seamless transition.
Beyond this, the industry must prioritize flexible work arrangements, and leadership development programs tailored for women, ensuring that career growth isn’t hindered by external circumstances.
What have been your key learnings in overcoming challenges like unconscious bias or gender stereotypes in the workplace?
I have been fortunate to work in environments where I was supported, acknowledged, and empowered. This culture of inclusivity has been instrumental in my growth, allowing me to thrive without the barriers of bias. However, I recognize that many women do face challenges, and organizations must foster workplaces that actively combat stereotypes by promoting equal opportunities, recognizing merit, and ensuring diverse representation at leadership levels.
What advice would you give young women aspiring to build successful careers in hospitality, and how can organizations support their aspirations?
To succeed in hospitality or any industry, resilience, adaptability, and a hunger to learn are essential. Seek mentorship, embrace continuous growth, and stay committed to the craft. Hospitality is about genuine service; the passion to create exceptional experiences should come from within and reflect on everything you do.
Organizations, in turn, should cultivate supportive ecosystems by implementing flexible work policies, ensuring pay parity, offering leadership programs, and investing in professional development. A strong commitment to work-life balance and structured career progression will empower more women to rise in the industry and lead with confidence.
“Women leaders can lift each other by learning from each other”
Seema Taj, Director of Sales & Marketing, Sheraton Grand Palace Indore
What motivated you to pursue a career in the hospitality industry, and how has your journey evolved to reach a leadership position in a traditionally male-dominated field?
My inspiration to venture into the hospitality sector was propelled by my very strong passion for service and connection with people. I was, from an early age, interested in how the hospitality sector gathers people together, creates lifelong experiences and breeds a sense of belonging. My career in the hospitality sector was motivated by wanting to make an immediate difference in the lives of guests while having a job that’s constantly developing.
During the time I was entering the profession, I also knew about gender disparity, including in leadership. I was undeterred despite this and looked to prove my capabilities through strategic planning, commitment to my people and guests, and sheer perseverance. I worked to accept challenges as a necessity, whether tackling large teams, driving performance or weathering shifting market circumstances. With time, my determination, dedication to building strong relationships and commitment to ongoing learning enabled me to achieve my present role as Director of Sales & Marketing at Sheraton Grand Palace Indore. I have always held the view that passion, ability and outcomes speak for themselves and that has allowed me to overcome obstacles.
What strategies or initiatives do you believe the hospitality industry should adopt to create a more equitable environment and empower women to achieve greater career scalability?
Creating a balanced and inclusive environment in the hospitality industry requires intentional strategies at both the organizational and industry levels. Leadership development programs tailored for women are pivotal, focusing on skills like strategic decision-making, negotiation, and team leadership to guide them toward executive roles.
Flexible work policies are another cornerstone. Marriott International’s “Life on Time” (LOT) initiative exemplifies this, enabling associates to harmonize their professional and personal lives. This fosters a thriving workforce capable of delivering exceptional service.
Gender diversity in hiring and promotion is equally crucial. With women comprising 44% of Marriott’s global workforce, targeted recruitment, mentorship, and leadership programs ensure equal growth opportunities.
Addressing unconscious bias further strengthens inclusivity, with training and policies promoting fairness in hiring, meetings, and team dynamics.
Together, these strategies empower women to advance their careers while fostering innovation and delivering exceptional guest experiences, paving the way for a more dynamic hospitality industry.
As a woman leader, what have been your key learnings in overcoming challenges like unconscious bias or gender stereotypes in the workplace?
One of the most significant learnings for me has been understanding the importance of self-awareness and resilience. I’ve had to consistently remind myself that leadership is about capability, not gender. Overcoming unconscious bias requires a combination of assertiveness and diplomacy—being able to stand your ground while also fostering relationships with colleagues and peers.
It’s also important to network and find mentors who are invested in your success. I’ve learned that women leaders can lift each other by learning from each other, providing advice and opening doors for each other. I’ve had times when I was the sole woman in a room and I’ve learned to use those instances to question assumptions, contribute confidently and demonstrate the value that women can bring to leadership positions.
Lastly, I’ve learned that patience is key. Changing deeply rooted stereotypes and biases takes time, but through consistent performance, advocacy for others and maintaining integrity, progress can be achieved.
“Addressing bias is essential for fostering equality in the workplace”
Rashmi Kamboj, Director of Sales, MICE, Hilton and Hilton Garden Inn Bengaluru Embassy Manyata Business Park
What motivated you to pursue a career in the hospitality industry, and how has your journey evolved to reach a leadership position in a traditionally male-dominated field?
The hotel industry has always held a particular fascination for me, with its blend of seamless composure and dynamic activity. My initial foray into this field, following formal Hotel Management training, was within Food & Beverage Service. Over the subsequent 25 years, I have cultivated a diverse skill set, encompassing restaurant and bar operations, room service, catering sales, event planning, and proactive sales. While historical gender biases may have presented challenges for women in the hotel sector, I am encouraged by the industry’s recent evolution. Leading hotel chains, such as Hilton, are actively fostering inclusive environments and promoting women into leadership positions.
What strategies or initiatives do you believe the hospitality industry should adopt to create a more equitable environment and empower women to achieve greater career scalability?
Key factors in empowering women at work include greater awareness of gender equality, robust diversity and inclusion initiatives, and corporate policies supporting women’s leadership. The establishment of childcare facilities, common in other sectors, would significantly benefit the hospitality industry, enabling women to progress in their careers.
As a woman leader, what have been your key learnings in overcoming challenges like unconscious bias or gender stereotypes in the workplace?
Addressing bias is essential for fostering equality in the workplace. Recognizing that biases are often unintentional enables constructive dialogue, where women can assert their viewpoints with both politeness and confidence. While setbacks and frustrations are inevitable, resilience and learning from failures are key to long-term success. Gender stereotypes often stem from deeply rooted systemic barriers within organizational cultures. Women leaders must not only navigate these biases with determination but also advocate for meaningful structural reforms. By leading such change, they can help create environments that value diverse perspectives and empower others to thrive, driving progress across industries.
What advice would you give to young women aspiring to build successful careers in hospitality, and how can organizations support their aspirations effectively?
To succeed in hospitality, women should embrace a growth mindset, continuously upskilling and seeking opportunities to expand their expertise. Cultivating curiosity, embracing feedback, and strategically networking—both within and beyond the workplace—are vital for career growth. Engaging in high-profile projects, seeking mentorship, and actively participating in industry events can further bolster professional development. Organizations, in turn, play a crucial role by offering transparent career pathways, targeted leadership programs, and mentorship opportunities. By pairing emerging women professionals with experienced leaders, businesses can empower them with guidance, encouragement, and invaluable connections, fostering a more inclusive and dynamic hospitality industry.
‘As long as one trusts their abilities, nothing should hold them back’
Radhika Tata, General Manager, Grand Mercure Mysore
What motivated you to pursue a career in the hospitality industry, and how has your journey evolved to reach a leadership position in a traditionally male-dominated field?
For many individuals, the motivation to pursue a career in hospitality comes from a passion for creating meaningful experiences and making others feel welcome and valued. The hospitality industry offers the unique opportunity to directly impact people’s lives—whether it’s through a memorable dining experience, a comfortable hotel stay, or exceptional customer service. The dynamic and fast-paced nature of the industry also attracts individuals who enjoy challenges and thrive in environments where no two days are alike.
Leadership roles in hospitality require a unique mix of operational knowledge, emotional intelligence, and strong interpersonal skills, and many women in the industry have demonstrated these qualities in abundance.
What strategies or initiatives do you believe the hospitality industry should adopt to create a more equitable environment and empower women to achieve greater career scalability?
In the hospitality industry, a more equitable environment that enables women to be more empowered can be fostered such that women working in the industry can achieve greater career scalability through initiatives that are targeted such as mentorship, coaching and strategic talent sourcing. Multiple women face challenges that can lead them to drop out mid-career, hence the need for continuous support to maintain momentum is crucial. With regular counselling sessions, they can understand their setbacks and would be provided tailored guidance professionally. Women often juggle between their personal and professional lives, which makes using the right approach to strike a balance between both significant for their career growth.
As a woman leader, what have been your key learnings in overcoming challenges like unconscious bias or gender stereotypes in the workplace?
As a woman leader, one of the key learnings for many women is the importance of believing in their abilities and asserting themselves in professional settings. Women generally are under pressure to prove themselves more in comparison to their male counterparts, however with experience women realise that their value is not up for debate and questioning. Having self-belief in a world of unconscious biases and gender stereotypes is vital. Building self-confidence and speaking up in situations that can be challenging is essential in overcoming these barriers and driving a change in the workplace.
What advice would you give to young women aspiring to build successful careers in hospitality, and how can organizations support their aspirations effectively?
My advice to young women who aspire to build successful careers in this industry would be to embrace every opportunity presented to them. Having the confidence within themselves to take the leap of faith would help them achieve professional success. As long as one trusts their abilities, nothing should hold them back.
Organisations in the hospitality industry play a crucial role in their professional trajectory, these organisations should encourage women by fostering an inclusive environment and instilling confidence in their potential. Most importantly, women should have faith and trust in themselves, with this the right support and mentorship would empower them to thrive in the hospitality industry.
