HBI Staff | Mumbai 
InterContinental Mumbai appointed Santosh Thorat as the new Front Office Manager recently. With an illustrious career in the hospitality industry Santosh Thorat brings a wealth of expertise and a proven track record of elevating guest services to new heights. A Hotel Management graduate of Mumbai University, Santosh started his Front Office Career with Renaissance Mumbai Convention Centre Hotel and has worked with renowned hospitality brands like Marriott Premium and Select Service Brands, Four Points by Sheraton, and more for over a decade. His extensive background in managing front-of-house operations aligns seamlessly with InterContinental Marine Drive, Mumbai’s dedication to delivering a world-class experience for its esteemed guests.
At InterContinental Marine Drive Mumbai, Thorat will be responsible for overseeing the front office operations, ensuring seamless check-in and check-out experiences, and spearheading initiatives to enhance guest satisfaction. His expertise is expected to play a pivotal role in maintaining and furthering the hotel’s reputation as a premier destination for luxury and sophistication.
Talking about his new role Thorat said, “I am honoured to be a part of InterContinental Marine Drive’s esteemed team. The commitment to excellence and the dedication to providing an unparalleled guest experience align with my professional values. I look forward to contributing to the continued success and reputation of the property.”
