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Article by Harish Chandra, Founder, GHTP( Global Hospitality Technology Professionals group) Anticipating the needs of high-end guests for personalized service is a crucial aspect of providing an exceptional experience. Here are some strategies to help you anticipate and meet the needs of high-end guests: 1. Detailed Guest Profiles: – Maintain detailed profiles for high-end guests, including preferences, special occasions, dietary restrictions, and past interactions. – Use customer relationship management (CRM) systems to track and update guest information. 2. Pre-arrival Surveys: – Send pre-arrival surveys to high-end guests to gather information about their preferences and requirements. – Ask about room preferences,…
Article by Harish Chandra, Founder, Global Hospitality Technology Professionals group(GHTP) In today’s rapidly evolving landscape, technology stands as a cornerstone across diverse industries, including the dynamic field of hospitality. The integration of cutting-edge technological advancements poses distinctive challenges for hotels, yet the manifold benefits it brings in terms of efficiency, guest satisfaction, and revenue growth overshadow these obstacles. Delving into the advantages, technology reshapes the guest experience by facilitating seamless interactions. Online booking platforms and user-friendly mobile apps empower guests to effortlessly make reservations and access various hotel services, spanning from room service to spa bookings, all at their fingertips.…
In an era where environmental consciousness is more than just a trend, the hospitality industry finds itself at a crossroads. Balancing the demands of a growing global tourism sector with the imperative to minimize its ecological footprint is no small feat. Fortunately, the marriage of digital solutions and sustainability practices is proving to be a game-changer for the hospitality sector. The Environmental Impact of Hospitality Before delving into the role of digital solutions, it’s crucial to grasp the environmental challenges posed by the hospitality industry. From excessive energy consumption to water wastage and large-scale waste generation, hotels and resorts are…
Prof. Satish Jayaram, PhD – Ideator | Innovator | Incubator Recent discussions last month at the 18th Annual Conference of Mystery Shoppers Professional Association Asia Pacific in Goa, provided the impetus to create this model. Challenges surrounding moving from classical to digital mode remain pressing. Yielding a part of established business activities to effective digital avatars today is obvious. The comfort of having mastered all known elements of a business in classical mode, will only remain an irrefutable insight. Creating tech-hybrid models suitable to market environments, target audiences etc. where they exist – rather than expecting them to materialize in…
By Kahraman Yigit, Co-Founder and CEO – Olive by Embassy In recent years, the Indian hospitality sector has witnessed a notable transformation. Within this evolving landscape, ‘hybrid hospitality’ – a blend of traditional hotel services with unconventional amenities and experiences – has emerged as a burgeoning trend. But what’s more commendable is the integration of sustainability and social impact as the linchpins of this innovative approach. With the escalating climate crisis and mounting societal challenges, a global awakening towards environmental and social responsibilities has taken root. Today’s consumers are not just looking for luxury or comfort; they’re seeking experiences that…
In conversation with Hospitality Biz, Mainak Sarkar, the Co-founder and CEO of Explorex Technologies Inc., talks about his journey and how he pursued his dream as a tech enthusiast to revolutionize the restaurant industry through tech primarily focusing on UX and practicality. From the date of ideation and launch, to seed funding, growth trajectory, and the current market standing. Tell us about the journey of Explorex. Explorex embarked on its journey with a visionary goal: to bridge the gap between restaurants and potential customers. Our aim was to revolutionize the restaurant industry by democratizing technology and equipping it with powerful…
By Vinitha Kannambroth, Regional Head – IFM Operations, Embassy Services Pvt. Ltd. Experiential tourism has transformed the way travellers explore and engage with destinations, seeking immersive and authentic experiences that go beyond the ordinary. In this dynamic landscape, facility management emerges as a silent yet powerful force shaping the very essence of experiential tourism. Millennials and Gen Z are generations known for their tech-savvy nature, desire for flexibility, and prioritization of experiences over material possessions. Workcations, which combine work and leisure in a single trip, can be particularly appealing to these generations for several reasons such as remote work adaptability,…
Nestling in the heart of New Delhi, Erawaan – The Claridges Hotel’s latest dining outpost, takes gourmets on a gastronomic voyage to Thailand, the land of smiles. A combination of authentic flavors, a stunning décor and informed service have won the eatery effusive feedback from discerning diners. In conversation with Neeta Lal, the hotel’s award-winning Executive Chef Ankur Gulati elaborates on the concept behind the much-talked restaurant and the hard work that goes into maintaining the consistently high standards of its food and service. Why did you choose to launch a Thai food restaurant? That’s because Thai cuisine offers a…
By Nirav Akshay Oza, CEO, Efcee Hotels India’s hospitality industry has undergone a remarkable transformation in recent years, driven by an increasing appetite for luxury experiences among both domestic and international travellers . The country’s rich cultural heritage, diverse landscapes, and burgeoning economy have combined to create a fertile ground for the growth of luxury hospitality. From opulent heritage palaces turned into luxury hotels to cutting-edge urban resorts, India is witnessing a burgeoning wave of high-end accommodations that cater to the discerning tastes of travelers seeking unparalleled comfort, exclusivity, and experiences. Cultural Riches Meet Modern Luxury India’s allure as a…
IndiaSkills, a national-level competition, has emerged as a vital platform to promote vocational skills excellence and provide young professionals with an opportunity to showcase their talents. Rooted in the WorldSkills movement, IndiaSkills aims to identify and nurture skilled talent across various sectors, raising awareness about the significance of vocational skills in India’s economic development. As the Vice President of Skill Competitions & Industry Connect at the Tourism and Hospitality Skill Council, I have witnessed firsthand the transformative impact of IndiaSkills competitions on the lives of participants and the skill ecosystem of the country. The primary objective of IndiaSkills competitions is…
