In her new role, Shikha will helm guest-facing teams in Front Office, the Housekeeping Department, and the discerning Concierge teams. She will focus on ensuring bespoke and personalized service while driving Guest Voice, BSA, and Rooms Division Profitability.
Shikha’s appointment marks her return to The Westin Mumbai Garden City, where she spearheaded the housekeeping team back in 2014 – 16 as Executive Housekeeper.
She brings with her over 17 years of experience in the luxury hospitality business with leading hotels, ensuring service excellence with guest-facing teams. Post her Hotel Management education, Shikha commenced her career with Grand Hyatt, Mumbai where she embarked on a role with the Front Office, Housekeeping, and Reservations Division. Her dedication, eye for detail, and guest focus allowed her to grow and rise as she moved up the ranks. Her most recent stint was with Four Seasons, Mumbai, where she consistently contributed to the guest satisfaction score as Assistant Director of Rooms.
Shikha always puts forth her passion for delivering the highest standards of service while managing and motivating her teams. Her tenure with varied brands and properties equipped her to handle the discerning luxury clientele.
Shikha can be best described as a warm, kind, and wise soul who truly and deeply adores her pets. Wishing Shikha a fruitful tenure with us, the entire team at The Westin Mumbai Garden City looks forward to working closely with her. Please join us in extending a warm welcome to her.