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    SAMHI Hotels Caps FY25 with Stellar Growth and Strategic Expansion

    May 30, 2025

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    May 30, 2025

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      ‘Prime AAA locations will remain central to our strategy’: JB Singh, President and CEO, InterGlobe Hotels

      April 3, 2025

      Breaking Barriers and Leading with Excellence: Women in Hospitality

      March 7, 2025

      Indian Hospitality Industry Poised for Continued Growth in 2025

      January 15, 2025

      ‘India’s non-metro cities are at the heart of the country’s hospitality growth, offering immense potential and untapped opportunities’

      October 8, 2024

      ‘Telangana’s hospitality sector deserves industry status for fair recognition and support’: Sandeep Joshi

      May 16, 2025

      ‘We’re not just hosting events but also shaping Hyderabad’s reputation as India’s top MICE destination’ : Rubin Cherian

      April 21, 2025

      ‘Hotels blending local charm with sustainability to lead next phase’ : Jitendra Taak

      April 4, 2025

      Timbertales Coorg Aims to Become South India’s Top Luxury Resort

      March 6, 2025

      Naarma – Redefining India’s Luxury Dining Scene

      May 23, 2025

      ‘Evolving client preferences drive demand for hybrid capabilities, immersive experiences, and personalised touches’ : Prithvi Pal Singh

      May 17, 2025

      ‘Telangana’s hospitality sector deserves industry status for fair recognition and support’: Sandeep Joshi

      May 16, 2025

      Luxury Whisky brand The Dalmore targets India’s growing market for single malts

      May 6, 2025

      Culinary Art India 2025: A Celebration of India’s Evolving Hospitality Landscape

      March 7, 2025

      ProWine Mumbai 2024: A Toast to Excellence in Wine and Spirits

      December 4, 2024

      7th AHP Hospitality Excellence Awards Celebrating Innovation, Diversity, and the Future of Hospitality

      July 26, 2024

      IHC-IIHM International Hospitality Day Awards celebrates the Glamorous Hospitality Industry of Mumbai

      July 5, 2024

      ‘Guests today seek an overall experience rather than just good food or stay‘: Chef Satyakumar GV, Executive Chef, Sheraton Hyderabad Hotel

      January 28, 2025

      Young Chefs from 50 Nations to Compete at 11th International Chef Olympiad, Feb 2-8, 2025

      January 28, 2025

      IIHM and IHC Celebrates International Hospitality Day 2024

      April 29, 2024

      Food Trends Predictions for 2024

      November 24, 2023

      ‘Tailored experiences drive 64% surge in our F&B Revenue’

      May 27, 2025

      ‘Telangana’s hospitality sector deserves industry status for fair recognition and support’: Sandeep Joshi

      May 16, 2025

      ‘We’re not just hosting events but also shaping Hyderabad’s reputation as India’s top MICE destination’ : Rubin Cherian

      April 21, 2025

      ‘Hotels blending local charm with sustainability to lead next phase’ : Jitendra Taak

      April 4, 2025

      Balancing Luxury and Sustainability

      May 14, 2025

      ‘Weddings and Room Bookings Drive Significant Revenue Growth’: Anirban Sarkar, General Manager, Radisson Blu Greater Noida

      January 15, 2025

      Luxury Hospitality in India: A Market on the Rise

      December 3, 2024

      Redefining Indian hospitality, the TECH way

      June 6, 2024
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      The Cart or the Horse?

      May 5, 2024

      Culinary Tourism in India: A Global Perspective

      April 22, 2024

      M+A+S=H

      April 6, 2024

      What is the most important part of developing a risk management plan for a hotel?

      December 14, 2023

      HOTELS, HOSPITALS AND OPPORTUNITIES

      August 24, 2022

      Role of Facility Management in Experiential Tourism: Shaping Unforgettable Journeys in India

      September 27, 2023

      Occupancy Upsurge: Reinvigorating Business

      June 16, 2022

      Lessons from 20:20 for 2020

      January 6, 2020

      Legal Obligations of Lost Properties – Infra Hospitium

      December 30, 2019
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      SulaFest 2025 Kicks Off Its 14th Edition

      February 3, 2025

      Medusa Beverages and Warner Bros. Discovery Global Consumer Products launches the ‘House of the Dragon’ Exclusive Edition

      August 1, 2024

      Mehra Wines sets sights on leading India’s premium alcoholic beverage market

      April 24, 2024

      WIPS-Nashik revived by Govt of Mah, HRAWI applauds the move

      January 23, 2024

      Six Fields Beers Debut Stylish Packaging & India’s First 5L Cans

      May 30, 2025

      Mumbai Welcomes Gambero Rosso’s Top Italian Wines Roadshow

      May 27, 2025

      Piccadily Launches Cashmir, India’s First Luxury Vodka Crafted from Heritage Winter Wheat

      May 27, 2025

      Longitude 77 Collector’s Edition Debuts at Cannes

      May 22, 2025

      F&B major FSIPL announces 8 New Products

      October 19, 2022

      The Health Factory startup raised INR 2 crore expanded seed funding

      August 22, 2022

      Sattvik Certifies Indian Beverages Company VARAHI Pvt Ltd

      August 22, 2022

      Cold Chain Storage & Supply to Boost the Consumption of Frozen Poultry

      May 5, 2020

      ‘Our HoReCa clients have saved between INR 2 Lac and INR 15 Lac per year by using our products’ : Jesal Sampat, Executive Director, Pune Gas

      March 29, 2024

      UNESCO New Delhi seeks for expression of interest for catering services

      March 19, 2024

      ‘HoReCa Channel Contributes 80-85% of Real Good Chicken’s Revenue’ : Abhay Parnerkar, CEO, Godrej Tyson Foods

      August 30, 2023

      X Events Hospitality launches #chefstogether campaign to celebrate International Chefs Day

      August 25, 2022

      ‘We are planning to raise around INR 25 cr within 8-10 months’ : Krunal Oza, Founder & CEO of Hustlers Hospitality

      September 2, 2022

      Punjab Grill: A Feast for Royals

      May 28, 2025

      A Feast for the Senses; Sheraton Hyderabad’s Culinary Gem

      February 2, 2025

      Roastery Coffee House : More than just a place to dine

      June 14, 2024

      Glocal Junction: Lifting modern Indian cuisine to new heights

      January 10, 2023

      Punjab Grill: A Feast for Royals

      May 28, 2025

      ‘Shoyu’ Brings Modern Asian Flavors to Hyderabad

      March 7, 2025

      A Feast for the Senses; Sheraton Hyderabad’s Culinary Gem

      February 2, 2025

      Firewater Neo Bar and Kitchen Sparks Culinary Magic in the Financial District

      February 2, 2025

      NHCC organises ‘Mango Medley’ : An evening of mango magic

      May 30, 2025

      Mumbai’s Kari Apla brings coastal flavours to Jubilee Hills

      May 30, 2025

      Miss World Contestants Enjoy Pizza-Making at Trident’s Tuscany

      May 30, 2025

      Radisson Hotels Enables Direct Dining Reservations Online

      May 29, 2025
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      Association of Hospitality Professionals Announces the Seventh Edition of Hospitality Challenge 2024

      June 28, 2024

      IIHM and Mayfair Hotels & Resorts Forge Strategic Partnership with MoU Signing

      May 9, 2024

      ‘We focus on equipping students with essential skills‘

      May 6, 2024

      IIHM and IHC Celebrates International Hospitality Day 2024

      April 29, 2024

      Hyatt India collaborates with CII & EHL to launch Vocational Training across its properties in Delhi, NCR and Lucknow

      July 25, 2024

      Association of Hospitality Professionals Announces the Seventh Edition of Hospitality Challenge 2024

      June 28, 2024

      ‘We focus on equipping students with essential skills‘

      May 6, 2024

      Apeejay Institute of Hospitality celebrates the graduation of the class of 2024

      April 4, 2024

      Le Cordon Bleu Gurugram Unveils Advanced Hospitality Training Facilities

      March 20, 2025

      IIHM and Mayfair Hotels & Resorts Forge Strategic Partnership with MoU Signing

      May 9, 2024

      ‘We focus on equipping students with essential skills‘

      May 6, 2024

      Apeejay Institute of Hospitality celebrates the graduation of the class of 2024

      April 4, 2024

      UP’s First State Institute of Hotel Management Nears Completion

      May 21, 2025

      IHM Ranchi and Art of Living Partner for Youth Empowerment

      April 16, 2025

      ISH Hosts Distin-GU-ISH-ED 2025, Celebrates Culinary Excellence

      March 26, 2025

      Le Cordon Bleu Gurugram Unveils Advanced Hospitality Training Facilities

      March 20, 2025
    • Operation
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      HPMF Inaugurates 14th Annual Convention with Grand Ceremony in Lucknow

      September 27, 2024

      HPMF Joins Governing Body of Tourism and Hospitality Skill Council

      June 24, 2024

      HPMF to celebrate 14th Anniversary with Awards in Lucknow and Ayodhya Dham

      June 7, 2024

      ‘Addressing the gap between industry demand and workforce skills is a critical challenge’

      May 14, 2024

      ‘Our HoReCa clients have saved between INR 2 Lac and INR 15 Lac per year by using our products’ : Jesal Sampat, Executive Director, Pune Gas

      March 29, 2024

      Hafele Introduces India’s First One Touch Cabinet Mechanism

      January 30, 2024

      X Events Hospitality launches #chefstogether campaign to celebrate International Chefs Day

      August 25, 2022

      Celebrated Chef Anton Mosimann Awarded with Swiss Culinary Merit of Honor

      July 25, 2021

      HRAWI organises FSSAI’s latest FoSTaC Programme in Mumbai

      December 20, 2023

      HRAWI organises Fire Marshals Training Programme

      April 17, 2019

      HRAWI organises fire safety training for hotels & restaurants in Mumbai

      March 20, 2019

      Hyatt and Quimera Energy Efficiency wins the AEE’s Western Europe Region Energy Project Award 2018

      November 9, 2018

      Rajj Tandoors Redefines Tandoor Cooking with Global Vision and Chef-Centric Innovation

      May 12, 2025

      ‘Our HoReCa clients have saved between INR 2 Lac and INR 15 Lac per year by using our products’ : Jesal Sampat, Executive Director, Pune Gas

      March 29, 2024

      GRAFF Unveils the Futurismo Collection for the Kitchen

      September 16, 2023

      EssEmm Corporation launches Cosmos Nut Butter Grinder

      August 4, 2022

      HPMF Signs Landmark MOU with WineGAI

      March 30, 2025

      HPMF and ICF Join Forces to Transform India’s Hospitality Sector

      March 7, 2025

      ‘Addressing the gap between industry demand and workforce skills is a critical challenge’

      May 14, 2024

      Global Revenue Forum 2023 to host Opportunity 2023

      January 12, 2023
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    Hospitality Biz India: Latest News & Analysis
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    Home » Closing the Deal with Gen Zs
    Guest Article

    Closing the Deal with Gen Zs

    adminBy adminJune 17, 2023No Comments6 Mins Read
    Leidanett was living a life of almost unfathomable despair a year ago no one knows (1995)
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    By Mark Lewis-Brown, CEO & President of Zucchetti North America

    Although they would like to deny it, Gen Zs and Millennials do have one very important thing (for you!) in common: just like the Millennials before them, Gen Zs are highly motivated by travel and will spend as much of their disposable income on it as possible.

    Don’t believe me?

    Check out these stats from a recent article by Morning Consult:

    “52% of Gen Z adults are frequent travelers, taking at least three leisure trips in the past year. That share is significantly larger than it is for higher-earning Gen Xs and Baby Boomers, and it’s on par with Millennials… As Gen Zs age and grow in spending power, they will likely outpace travel-happy Millennials.”

    This makes Gen Z travelers a hugely valuable demographic for today’s hotels, especially in a time when inflation is leading to skyrocketing prices and a looming recession can make other demographics feel uncertain about booking travel. If you set-up your hotel’s offerings and tech stack properly, these avid travelers could be your sweet spot (revenue-wise) for the coming months and years.

    So, what is it that Gen Z travelers are really looking for and how can you give them more of what they want?

    Literally… Just give them what they want

    Even more than past generations, Gen Z are very motivated by customized, original, social media worthy experiences, much more than luxury or possessions, which is why travel ranks so highly on their favorites list. So, your role, as the savvy hotelier that you are, is to create reasons for Gen Z travelers to choose your property over other ones by creating packages or on-site offerings that they just can’t say no to, like The Jupiter Hotel in Portland, Oregon does.

    The Jupiter Hotel has done a fantastic job of creating a space in which Gen Zs will feel right at home, from the décor to the creative package offerings – think stays devoted to weed, sexy time, music/festivals, etc. – and the strategy has worked wonders for their bottom line:

    “We’ve seen fantastic results since implementing our new Gen Z-friendly packages and experience-focused service offerings,” said Nick Pearson, General Manager at The Jupiter Hotel. “Gen Z, as hotel consumers, are really interested in what makes your property different and unique, but also really price conscious. Growing up with the internet, they are accustomed to total price transparency and will book wherever they find the best rate + experience combo. To capture this market and drive loyalty, parity becomes incredibly important, along with interesting experiential direct booking incentives.”

    Another very important part of Gen Zs’ lives are their dog-babies and, as dog-babies, they often travel with their Gen Z parents. This is another HUGE opportunity for your hotel to attract Gen Z travelers and their beloved pets: dog-friendly stays. I don’t just mean the old school “yes, bring your dog and it will cost you $50” experience; I mean a real immersive experience that integrates the dog into their trip and offers extra perks for their furry best friends.

    Pup welcome packages (treats, a ball, a list of dog parks nearby, etc.); an adorable dog bed that fits your room’s décor and begs for a social post; and dog-friendly activities, such as dog yoga and dog-friendly cafés and restaurants, etc., are all things that will make Gen Z’s dogs feel welcome and, in return, Gen Zs will love you right back!

    And the best part… these specialized packages are only available through the direct channel, giving potential guests a VERY good reason to click away from the OTAs and book directly for these extra perks and packages. Win/win/win!

    But to make all these package options and perks available, your operational technology needs to be able to support this type of customization, which brings us to…

    Booking engine basics

    Of course, your booking engine is the way that you make all this customization possible; a legacy solution just doesn’t have the flexibility and the back-end customization necessary to make all these Gen Z-friendly options possible. You need a sophisticated booking engine with the ability to create customized packages, multiple room types and add-on optional upgrades, while also creating a very user-friendly booking experience (Gen Z travelers won’t wait for slow-loading pages or go through an endless checkout process).

    Part of giving potential guests the best booking experience is showing them that they are getting the best deal for their room; that’s why your booking engine should also offer an OTA rate comparison tool, which shows the current rates offered for your rooms on the top OTAs to show the potential guest that they are making the right choice in booking, directly, with you.

    Finally, we mentioned earlier how social media is an important part of how Gen Z travelers research and plan their trips, so you should be linking directly to your booking engine from your social media posts, making it easy to inspire lookers to become bookers, with a single click.

    Taking sustainability seriously… No seriously, really seriously

    It’s been widely discussed that Gen Z travelers are very conscious of the environmental impact that their travel choices have on the planet but just saying that your hotel is “going green” and making small, non-impactful changes isn’t enough; in fact, you could be turning them off by launching a huge marketing campaign about your sustainability measures (a.k.a.“greenwashing”) – unless you are the real deal.

    Gen Z often scrutinize the hotels where they stay to ensure that they are sustainable – especially if it’s being splashed all over their marketing materials – across all aspects of their operations, from enabling guests to opt out of washing towels daily, to removing all plastic from room service and restaurants, to making facility updates to maximize energy efficiency, and more.

    TL;DR: Take sustainability seriously or don’t use it as a marketing message because it will only work against you with Gen Z travelers.

    Now that you know how to close the deal with Gen Zs, you have everything you need to start attracting this valuable demographic. So, get started today; after all, who can say “no” to consistent profitability, no matter how the economy changes over the coming months and years?!

    Author

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    CEO & President of Zucchetti North America Mark Lewis-Brown
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    SAMHI Hotels Caps FY25 with Stellar Growth and Strategic Expansion

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