HBI Staff | Mumbai 
Sheraton Grand Bengaluru Whitefield Hotel & Convention Center appointed Ena Roy as the new Director, Operations. With over 21 years of experience in leading hospitality brands like ITC Hotels and Hyatt Hotels, Ena is a seasoned professional known for her expertise in managing hotel room operations. Her appointment strengthens the hotel’s leadership team, highlighting its commitment to providing exceptional guest experiences.
Ena Roy commenced her career at Oberoi’s Amarvillas in the housekeeping department. She has been instrumental in the pre-opening and operational management of prestigious luxury brands such as Grand Hyatt, Park Hyatt, and Four Seasons. In her most recent role as Director of Rooms at Four Seasons Hotel Mumbai, Roy played a vital role in the phased renovation of the hotel. She meticulously oversaw recruitment and training while ensuring the seamless operation of the Front Office, Concierge, Housekeeping and Spa. Throughout her professional journey, Roy has exhibited strategic planning to support business growth, adept revenue generation through upselling, and effective management of Rooms Division responsibilities. Her passion for creating memorable experiences for guests and colleagues through a very engaging and motivated team is her driving force throughout her journey.
Commenting on her new role, Roy said, “I am extremely delighted to explore the vibrant city of Bengaluru. Joining Marriott Hotels excites me and I am eager to enhance my hospitality skills by embracing Marriott’s core values: Be inspired, Be empowered and Be you.”
Sanjay Gupta, General Manager, Sheraton Grand Bengaluru Whitefield Hotel & Convention Center, commented, “We are pleased to welcome Ena Roy to our team. With her substantial experience in the hospitality industry, Ena will be an invaluable addition, overseeing our business expansion plans and spearheading new campaigns to ensure long-term growth for our hotel.”
