Sommet Education, represented by Les Roches and Glion Institute of Higher Education, hosted an engaging panel discussion on “Luxury Hospitality in the Era of Personalization, Sustainability, and AI” at the Jio World Convention Centre, Mumbai.
The discussion brought together global leaders and academic experts to explore how luxury hospitality can balance technological innovation with the irreplaceable human touch.“Luxury hospitality is witnessing the dawn of a new era. While AI can enhance efficiency and predictive personalization, the core essence of hospitality remains deeply human. Our role is to empower organizations with the right learning solutions so their teams can deliver lasting experiences while embracing sustainability and innovation through emotional and social intelligence,’’ said Daniela Cassini, Global Head of Business Solutions, Training and Talent Development.
Natasha Mehta, Regional Head, Asia, Sommet Education Business Solutions, stated, “India’s hospitality sector faces increasing competition from global players. To gain a distinctive edge, brands must invest in talent development that combines technological fluency with cultural sensitivity. Upskilling is the key to fostering hospitality leaders who can not only navigate this dynamic landscape but also set new benchmarks of service excellence.’’
The Asian hospitality industry is recognised for cultural nuances and personalized experiences, and integrating technology without compromising emotional connection opens avenues for new opportunities. This evolution allows brands to enhance guest experiences via AI-driven personalization, adopt sustainable practices that resonate with global travelers, and create innovative service models.
The panel unanimously agreed that personalization and sustainability are no longer optional but are central to reputation management and creating memorable experiences.
“Quality education is the cornerstone for future-ready hospitality. By integrating AI, sustainability principles, and experiential learning into curricula, we nurture professionals who not only understand the technical aspects of emerging technologies but also embrace the cultural and emotional dimensions that define luxury hospitality,’’ said Dr. Ivana Nobilo, Global Executive Academic Dean, Les Roches.
