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The front office is the heart of any hotel organization, and successful front office professional needs to be comfortable with interacting with strangers and dealing with various hotel guests’ issues. To do so effectively, they need to understand and apply personality psychology, which is a branch of psychology that studies personality and individual differences. The central idea is that one can relate and work with people well if one knows it well Let’s start with ‘Big Five’ model of personality (by Lewis Goldberg), which is often remembered by the acronym OCEAN with their implications for front office professionals: 1)…
Commercial Kitchens are created for preparing food to be sold to the public, mostly in large quantities with high frequency. Considering the inherent fast and furious nature of commercial kitchens, which requires several staff to work concurrently, an optimum design of the kitchen is mandatory to facilitate efficiency. The F&B industry thrives on the basis of its kitchens. A well designed and efficient commercial kitchen can enable a restaurant to reach great heights. Asmita Mukherjee explores the state of commercial kitchens in India and gains insights from key opinion leaders regarding the intricacies of this important aspect of the F&B…
When market conditions are adverse, businesses must think out-of-the-box to keep the cash flow steady and running. It’s also time revenue deficit from the core areas are compensated through ancillary revenue sources. Hotels conventionally have been lagging in unlocking the ancillary revenue sources. In the light of recurring market uncertainties and growing competition, it is high time hotels exploited the innumerable opportunities for ancillary revenue both within the four walls, as well as, around it to develop a profitable business model. Hospitality Biz checks how hotels and the stakeholders of the industry approach the subject. Numerous researches in recent years…
The whole focus on environment sustainability has got into a new level of discussion with UN General Assembly which is in session adopting new Political Resolution asking governments to gear up for a decade of action and delivery to achieve the Sustainable Development Goals of 2030. In India, the second Modi government has already seized the issue with its own sustainable development agenda for water conservation and addressing the menace of plastic waste. In this context, Tourism industry of which hotels are a major component has a lot to do to improve its credentials on sustainability benchmarks. Asmita Mukherjee speaks…
“Yada Yada Hi Dharmasya, Glanirva Bhavathi Bharatha, Abhyuthanam Adharmaysya, Tadatmanam Srijami Aham” This is a very renowned ‘Shloka’ we all listened since our childhood days. At that time when we asked our parents what it actually meant, they told us that whenever there is decay of righteousness and a rise of unrighteousness, then Lord Krishna came into existence. Lord Krishna is one of the greatest Management Gurus, whom we can emulate without second thought. He was great in knowledge, great in emotion, great in action, altogether, he is the Mentor of Mentors, Coach of Coaches and Guru of all Motivational…
A hotel has various departments like front office, food and beverage service, housekeeping, food production etc. These departments are important as they help in smooth functioning of a hotel. The housekeeping department plays an important role in order to successfully run a hotel. Housekeeping Department The housekeeping department is responsible for cleaning and maintaining hotel premises, which include public area, guest rooms, lobby, swimming pool area etc. Generally this department is not visible to the guest. It works for guest satisfaction by keeping the environment clean and hygiene. Good standards plays an important role in the reputation of the hotels.…
A business keeps its customers by treating them right every time! A consistently superior customer experience cultivates customer loyalty, strengthens the brand value and gives better revenues. It also turns the customers into advocates of the company. In today’s hyper competitive market, it is just not enough to have the best product at a nominal price. To sustain and progress, the business must deliver a great customer experience – a delight! Hotels must deliver superior guest experience from its view point. In my hospitality career, spanning over a decade and a half, I have met people right from the entry…
With hotels keeping housekeeping issues simplier, stocks easier to maintain, lesser cost in drycleaning, there has been a sea change in the ‘dressing’ of the hotel bed in four-star business hotels and some five-star hotels too. This means that there are no more bedcovers and lesser ‘decorative’ pillow covers. This leaves the designer with fewer fabric elements in the room. The decent of the carpet and the popularity of wooden floor (whether laminated, engineered wood or hard wood) leads to another soft element removal in the room. The soft element are any fabric , carpet or upholstery which act as…
India currently has over 1,40,000 hotel rooms spread across the country. As one of the fastest growing economies in the world, it boasts the second most projects in the hotel pipeline after China; one of the prime reasons for Pacific Coast Feather Company (PCFC) to establish its presence in this burgeoning hospitality market. With so many hotels opening in India all of them need bedding and almost all the upscale hotel brands have standards for sleeping experience. As the supplier for Hilton Group, Hyatt Group, Marriott Group, and many more, PCFC designs those specifications to create a sound ‘sleeping experience’.…
To initially set up office in Mumbai Australia-based 3B Distribution company that provides bed-bug solutions for the hospitality industry plans to foray in the Indian hospitality segment by September 2010. To start with, 3B Distribution will set up their office in Mumbai and later in New Delhi and Chennai. Bed bug barrier, an Australian made product, is non toxic, eco friendly, easy and quick to install, affordable and requires low maintenance. Speaking exclusively with Hospitality Biz, Chris Edwards, General Manager, 3B Distribution said, “There is no solution for bed bug problems in India and we believe there is huge demand…
